Explain the role of consultants, vendors and users in ERP implementation.
Or
Describe the pros and cons of In-House implementation of ERP. Also explain the role of vendors, consultants and users.
Vendors:
Vendors are the people have developed the ERP package. They are the people who have invested huge amount of time and efforts in research and development to create package solutions.
Choosing the right software vendor goes beyond evaluating software functionality. Some vendors believe functionality ratings are no longer important since all software systems are beginning to look alike.
Role of the vendor:
- The vendor is responsible for fixing any problems in ERP software that the implementation team perform.
- Vendor provides initial training for the company key users
- Vendors training should include showing the key user how the package works.
- some of us might be thinking that why can't we get training from the consultants who are more expert in the package. Consultants can provide sound training for the employees. But we are hiring consultants for implementation. Consultants also play important role in training by giving their inputs.
- vendors fill gap between the package and the actual business processes.
- ERP combined business process reporting for different business divisions.
- The three players namely SAP AG, Oracle; Baan People soft are covering 64% of ERP market revenue.
Consultants
Business consultants are professional who specialize in developing techniques and methodologies for dealing with tie implementation. They are the expert in administration management and control of various problems. Which comes during the implementations. Consultants are people who have made the business of ERP implementation their business and have invested huge amount of money and man power
Role of the consultants:-
- Maintain technical documents on the projects.
- Analyze business requirements.
- Prepare the functional specifications for ERP program development
- Perform gap analysis and related studies
- Perform product design and operation review
- Identify requirements of the users of the ERP system
- Interact with other modules consultants.
Users:
Once the ERP system implemented ERP users are the people who will be using the ERP system. ERP system brings drastic transformation in the actual work process which leads to change in job descriptions.
ERP system brings changes in a very huge scale. Employees will fear that system will replace existing jobs, as many functions will be automated.
The automation of the business processes through technology. Can eliminate the job of many employees whose function it is to record, control, calculate, analyze file or prepare reports.
But ERP also create new once with more qualities and values.
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